Returns

Returns & Refunds policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
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Returns

All returns must be postmarked within 14 days of the date delivered. All returned items must be in new and unused condition, with all original tags and labels attached.
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Return Process

To return an item, please email customer service at ooak.co.official@gmail.com to obtain a return label. After receiving the return label, place the item securely in its original packaging, then mail your return to the address on the return label. We would only process the return that uses the label provided by us.
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Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return or exchange. We would notify you by email when your return has been processed.
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Exception

Final sale items. items can not be returned or exchanged.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
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Please note:
We cannot process return for items purchased outside of Canada.

Question

If you have any questions concerning our return policy, please contact us at: ooak.co.official@gmail.com