Q & A

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Our Product

What Materials Are Used In The Jewelry?

Please note that the materials used in our jewelry products may differ from one product to another. While some items are crafted from stainless steel or sterling silver, others may feature a gold-plated finish. For specific information regarding the material composition of a particular product, please refer to the material information listed on its individual product page.
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How Do I Know My Ring Size Or If My Finger Fits In The Ring?

You can use a measuring tape, string or ribbon to get the circumference of your finger, and take a look at the chart below for your correct ring size.

There is also a simple online tool Find my Ring Size that you can use to get your ring size. For the non-adjustable rings from us, we also provide a pack of ring adjustments that will reduce the inside diameter of the ring, and tighten the ring on your finger if it is loose.

Can You Provide A Certificate Of Authenticity Or Appraisal?

We are pleased to offer certificates of authenticity for certain products made of 925 sterling silver, including the Sterling Silver Pearl Necklace Set, to confirm the genuine use of high-quality materials. If you require a certificate, please contact us via email and we will be happy to assist you.

How Do I Care For And Clean The Jewelry?

For information on how to clean and care for our jewelry products, please refer to our Product Care guidelines
‍Additionally, each package includes a maintenance card with detailed notes on cleaning and care. These guidelines are intended to help you maintain the quality and condition of your jewelry.

Please note that our stainless steel jewelry is water-resistant and won't tarnish when exposed to water or makeup. However, for our gold-plated jewelry, we recommend removing it before swimming to prevent color damage and to avoid accelerated discoloration caused by harsh chemicals over time.

Online Payment

What Payment Methods Do You Accept?

You can pay on our website with American Express, MasterCard, Visa, Paypal , Shop Pay and Googlepay.

Is It Possible To Pay In Several Installments?

It is possible to pay in several installments by selecting PayPal as your payment method.

Delivery

Which Countries Do You Ship To?

We currently ship to US, CA and UK. Please understand that since parcels shipped to other countries except US, CA and UK may take longer time, we have no current plans to expand to additional countries at this moment.

What Packaging Options Can I Choose From?

We currently ship to US, CA and UK. Please understand that since parcels shipped to other countries except US, CA and UK may take longer time, we have no current plans to expand to additional countries at this moment.

Return

How Can I Exchange Or Return An Item?

You have 14 days from the date you received your order to exchange or return item(s).To create your return, please email customer service at ooak.co.official@gmail.com to obtain a return label.
Please note we cannot process returns for items purchased outside of Canada. All returned items should be with the tags and packaging in their original condition. Check out our Return Policy for more details.

Can I Return Items Marked As Final Sale?

During our sale, any products marked as ‘Final Sale’ cannot be returned or exchanged.For all other items, our usual Return Policy applies.

Do You Offer Price Adjustments On Sale Items?

We offer a price adjustment on items purchased up to seven days prior to the start of a sale. Please be aware that the exact style and size must be available for purchase at the time your request is made before any adjustment in the price can be approved. All approved price changes will be credited to your account as store credit. This will be automatically deducted at checkout when you place the next order.

Can I Amend Or Cancel An Item From My Order?

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.

Exclusive Reward & Gift Vouchers

How Do I Know If I Have Unused Available Exclusive Rewards Or Gift Vouchers?

Exclusive rewards and gift vouchers may be provided to individuals by email depending on promotion events or personal purchase activities. For site wide sale, please check our home page or Instagram link for the latest promotions.